Frequently Asked Questions

We’re in Tyler, TX and deliver to many of the local trailheads including Tyler State Park, Lindsey Park, Faulkner Park, and Blackhawk in Whitehouse. Don’t see your favorite trail listed? Call or message us with questions.

Yes! We offer delivery times starting at 7:00 am and pick-up times as late as 9:00 pm. You won’t have to worry about hauling our trail bikes on your vehicle.

Yes! Bicycle helmets are included in the rental price. Please include your size when you reserve your ebike.

7:00am – 9:00pm

“One day” is when the ebike is delivered and picked up on the same day, between the hours of 7:00am and as late as 9:00pm. A rental day is NOT a 24 hour period from the time of delivery. If you keep a bike overnight, it will be considered a minimum of a 2 day rental and billed accordingly.

The short answer is “about 5 hours.” Battery life is dependent on a number of factors including the rider’s total weight with their pack, assist level used and trail conditions (steep rocky climbs use more battery than flat trails). Our Trek Rail 7s have a 625 watthours Bosch battery, one of the best in the industry, which offers up to 50 miles or 5 hours of continuous assist on easy smooth terrain. If you think battery life will be an issue we’re happy to provide a charger so you can get a quick charge while you take a break.

If we are available and have a back-up wheel, we will be more than happy to help. You must repair or replace the tire prior to returning the bike.

Cancel at least 24 hours before your scheduled reservation. All reservations are subject to a 10% non-refundable cancellation fee. Reservations cancelled prior to 24 hours will be refunded 90% or can be issued a raincheck for another date. Rentals cancelled with less than 24 hours’ notice will not be refunded but will be offered a raincheck for another date. If weather makes it unsafe to ride we’re happy to provide a refund (minus 10%) on the day of your rental or give you a raincheck.

Yes! We offer an optional Damage Waiver Protection for an extra 10% of the total rental. This covers damage to the bike up to $500 retail value. You are responsible for damages above this amount. We recommend this added protection. Damages most likely to occur include bent wheels, broken derailleurs, broken brake levers, ripped saddles and slashed tires. All of these are covered by the damage waiver protection. The damage waiver protection must be purchased BEFORE you ride.

Please remember, regardless of whether you purchase damage protection or not, YOU are ultimately responsible for the bike you rent.

The damage waiver protection does NOT cover theft of the bike while in your possession or if you do not return the bike. It also does NOT cover structural damage or cracks to frame, “tacoed” or severely damaged wheels, bent forks, damages caused by improper transportation, damages caused by riding above the design intent of the bike (large drops and jumps), theft or loss of any equipment, damages caused by fire or underwater submersion, deliberate destruction, abuse nor vandalism by the renter or other parties.

Yes!